jayan9 Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "you") and jayan9 ("jayan9", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at jayan9.app. By registering an account, accessing any part of the platform, depositing funds, or placing any bet or wager, you unconditionally accept and agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

These Terms apply to all products and services offered by jayan9, including but not limited to: sports betting (cricket, football, kabaddi, virtual sports), live casino games, slots, crash games, table games, and any promotional or bonus programs. If any conflict arises between these Terms and the rules of a specific game or promotion, the specific rules of that game or promotion shall prevail to the extent of the inconsistency.

jayan9 reserves the right to amend, update, or replace these Terms at any time. Continued use of the platform following notification of any such change constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

To be eligible to register and use the jayan9 platform, you must satisfy all of the following conditions at the time of registration and continuously thereafter:

• You are at least 18 years of age;
• You are a natural person with the legal capacity to enter into a binding contract;
• You are not a resident of any jurisdiction in which online gambling is unlawful, and you access the platform from a jurisdiction where doing so is permitted under applicable law;
• You are not an employee, director, officer, agent, or contractor of jayan9, nor an immediate family member of such a person;
• You are not depositing funds that are derived from criminal activity or used for any unlawful purpose;
• You have not previously been self-excluded or otherwise excluded from the jayan9 platform.

jayan9 reserves the right to request documentary proof of age, identity, address, and source of funds at any time. Failure to provide satisfactory documentation within a reasonable time frame may result in the suspension or permanent closure of your account and the withholding of any pending withdrawals pending investigation.

Each User is permitted to hold only one (1) active account on the jayan9 platform. The creation of multiple accounts by a single individual is strictly prohibited and may result in the immediate closure of all associated accounts and the forfeiture of any balances held therein.

When registering an account, you agree to provide accurate, current, and complete information as required by the registration form. You must promptly update your account information if any details change. jayan9 shall not be liable for any loss arising from your failure to maintain accurate account information.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:

• Choose a strong, unique password and not share it with any third party;
• Notify jayan9 immediately at [email protected] if you suspect any unauthorised access to your account;
• Log out of your account at the end of each session, particularly when using a shared or public device;
• Not allow any other person to use your account — all bets and transactions made through your account are your sole responsibility.

jayan9 reserves the right to refuse registration or to close any account at its absolute discretion, including where it reasonably suspects that a User has violated these Terms, provided false information, or engaged in conduct that jayan9 considers harmful to the platform or its other users.

jayan9 supports a range of payment methods designed specifically for players in Bangladesh. Accepted deposit and withdrawal methods include bKash, Nagad, Rocket, Upay, and supported cryptocurrencies including USDT, BTC, and ETH. The availability of specific payment methods may change from time to time; current options are always displayed within the platform's cashier section.

Deposits: The minimum deposit is ৳200 or its equivalent in supported cryptocurrency. Deposits via local mobile financial services (bKash, Nagad, Rocket, Upay) are ordinarily processed within minutes. Crypto deposits are credited after the required number of blockchain network confirmations. jayan9 imposes no platform fee on deposits; however, your payment provider may apply its own transaction fees.

Withdrawals: The minimum withdrawal is ৳500 or its equivalent. Withdrawal requests are processed within 5 to 30 minutes for verified accounts using local mobile financial services, and within the blockchain network's standard confirmation window for crypto withdrawals. jayan9 reserves the right to request identity verification documents before processing any withdrawal.

The following conditions apply to all withdrawals:

• Withdrawals will only be processed to a payment method previously used to deposit, or to a verified account held in your name;
• You must have completed the identity verification process before your first withdrawal is processed;
• jayan9 reserves the right to conduct enhanced due diligence on any withdrawal request it deems unusual or high-risk;
• Any funds deposited in error must be reported to support immediately — jayan9 is not responsible for funds sent to an incorrect wallet address;
• Bonus funds are subject to the wagering requirements described in Section 5 before they may be withdrawn.

jayan9 may from time to time offer bonuses, free bets, cashback promotions, deposit matches, and other promotional incentives to eligible players. All bonuses and promotions are subject to the specific terms published alongside each offer, which are incorporated into and form part of these Terms.

Unless the specific promotion terms state otherwise, the following general bonus conditions apply:

• Bonuses are available to verified account holders aged 18 and above only;
• Each promotion may be claimed once per person, per household, per IP address, and per device unless stated otherwise;
• Bonus funds are subject to a wagering requirement (the number of times the bonus amount must be wagered before withdrawal) as specified in the relevant promotion terms;
• Wagering contributions vary by game type — slots typically contribute 100%, while table games and live casino games may contribute a lower percentage;
• jayan9 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice;
• Any attempt to abuse promotional offers, including through the use of multiple accounts, will result in the forfeiture of all bonus funds and may lead to account closure.

Seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh are subject to additional terms published at the time of the promotion. Players are advised to read all applicable terms before opting into any promotional offer.

All bets placed on the jayan9 platform are subject to the specific rules of the relevant game, sport, or event. In addition, the following general betting rules apply across all products:

• Bets are only valid once confirmed by the jayan9 system and a confirmation message or reference number has been issued;
• jayan9 reserves the right to void any bet placed on an event the outcome of which has already been determined at the time the bet was placed;
• In the event of a system error, technical fault, or manifest error in the published odds or game outcome, jayan9 reserves the right to void affected bets and refund the original stake;
• Minimum and maximum bet limits apply and are displayed within the platform at the time of bet placement. These limits may vary by sport, event, game, and player account;
• Live in-play betting markets are subject to temporary suspension during key moments of a match (e.g., wickets, goals, review decisions). Bets placed and confirmed before a suspension remain valid;
• Cricket betting markets — including BPL, IPL, T20 World Cup, and Bangladesh national team matches — are governed by the specific cricket betting rules available within the sportsbook section.

jayan9 makes every reasonable effort to ensure the accuracy of published odds and game outcomes. However, jayan9 does not guarantee the uninterrupted availability of any betting market and accepts no liability for losses arising from market unavailability or late odds updates.

The following conduct is expressly prohibited on the jayan9 platform. Engaging in any of the following may result in the immediate suspension or permanent closure of your account, the forfeiture of any balances, and, where applicable, referral to the relevant authorities:

• Opening or operating more than one account, whether in your own name or using another person's identity or details;
• Providing false, misleading, or fraudulent information at any stage of registration or verification;
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, access odds data, or otherwise interact with the platform in a manner not intended for human players;
• Exploiting software bugs, errors, or vulnerabilities to gain an unfair advantage — any winnings resulting from such exploitation will be voided;
• Colluding with other players, match officials, or any third party in connection with any bet or game outcome;
• Attempting to launder money or use the platform for any illegal financial activity;
• Harassing, threatening, or abusing jayan9 staff or other users via any communication channel;
• Accessing the platform from a jurisdiction where doing so is unlawful.

All content on the jayan9 platform — including but not limited to text, graphics, logos, icons, images, audio clips, software, game content, and the overall design and layout — is the exclusive property of jayan9 or its content licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the platform without prior written consent;
• Reverse-engineer, decompile, or disassemble any software forming part of the platform;
• Remove or alter any copyright, trademark, or other proprietary notices;
• Use any content for commercial purposes, including republication on other websites or platforms.

The jayan9 name and logo are proprietary marks. Any unauthorised use of these marks is strictly prohibited.

jayan9 is committed to protecting the personal data of its users. The collection, storage, and use of your personal information are governed by our Privacy Policy, which forms an integral part of these Terms and should be read in conjunction with them.

By creating an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Your data is used to operate your account, process transactions, verify your identity, and provide customer support;
• jayan9 uses SSL encryption to protect data in transit between your device and our servers;
• Your data is never sold to third parties for marketing purposes;
• You have the right to access, correct, and request deletion of your personal data, subject to our legal obligations to retain certain records.

jayan9 takes its responsible gaming obligations seriously. The platform provides a suite of tools to help players manage their gambling activity, all accessible from within the account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account;
• Loss Limits: Define a maximum amount you are willing to lose over a defined period;
• Session Time Reminders: Receive alerts after a specified period of continuous play;
• Self-Exclusion: Voluntarily exclude yourself from the platform for a defined period or permanently.

If you feel that your gambling is causing distress or financial difficulty, please visit our Responsible Gaming page for further guidance and support resources. You may also contact our 24/7 support team via live chat or at [email protected].

jayan9 will cooperate with any request from a player to self-exclude and will use reasonable technical measures to enforce that exclusion across its platform.

To the maximum extent permitted by applicable law, jayan9 and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform;
• Loss of profits, loss of data, or loss of goodwill, whether arising from contract, tort, or otherwise;
• Any interruption, suspension, or termination of the platform, including as a result of technical faults, maintenance, or circumstances beyond jayan9's reasonable control;
• Any loss arising from your reliance on information displayed on the platform, including odds, statistics, or game results;
• Unauthorised access to your account resulting from your failure to maintain adequate security of your credentials.

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for fraud or wilful misconduct.

jayan9 reserves the right to amend, update, or replace these Terms at any time without prior notice. Where changes are material, jayan9 will make reasonable efforts to notify registered users via a notification on the platform or by email to the address registered on your account.

The most current version of these Terms will always be available on this page, with the effective date updated accordingly. Your continued use of the jayan9 platform following any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the platform and close your account.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. jayan9 operates as a platform serving players across Bangladesh, and these Terms are intended to be read in that context.

In the event of a dispute, you agree to contact jayan9's support team in the first instance to attempt to resolve the matter informally. jayan9 will use its reasonable efforts to respond to and resolve complaints within a reasonable time frame. A formal complaint may be submitted in writing to [email protected].

jayan9 does not make any representation as to the legality of online gambling in any particular jurisdiction. It is your sole responsibility to ensure that your use of the platform complies with the laws applicable in your location.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, you may contact the jayan9 support team through the following channels:

• Live Chat: Available 24/7 directly on the jayan9 platform
• Email: [email protected] (plain text — not a clickable link)
• Response Time: Our team aims to respond to all written enquiries within 24 hours (Bangladesh Standard Time, UTC+6)

We value every player's feedback and are committed to resolving any issues promptly and fairly. For responsible gaming concerns specifically, please visit our dedicated Responsible Gaming page.