jayan9 Privacy Policy

jayan9 ("jayan9", "we", "us", "our") operates the online casino and sports betting platform accessible at jayan9.app. This Privacy Policy describes how jayan9 collects, processes, stores, and protects the personal data of individuals ("you", "User", "Player") who visit or use the platform, including when you register an account, make a deposit, place a bet, contact our support team, or otherwise interact with any of our services.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. Where this Privacy Policy uses terms defined in the Terms & Conditions, those definitions apply here unless stated otherwise.

jayan9 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only what is necessary to deliver our services safely and fairly, and we do not sell your data to third parties for commercial marketing purposes.

The categories of personal data that jayan9 may collect about you include, but are not limited to, the following:

We do not collect any special category data (such as health, biometric, or religious information) unless strictly required by applicable law and only with your explicit consent.

jayan9 collects personal data through a variety of channels, depending on your interaction with the platform:

• Direct submission: Information you provide when registering an account, completing the KYC verification process, making deposits or withdrawals, completing a bonus opt-in form, or contacting our customer support team;
• Automated collection: Technical data (IP address, device identifiers, browser fingerprint, session cookies) gathered automatically when you access the platform;
• Payment processors: Transaction confirmation and status data received from bKash, Nagad, Rocket, Upay, and supported cryptocurrency networks when you initiate a deposit or withdrawal;
• Identity verification partners: Confirmation data returned by our KYC and anti-fraud service providers following document verification;
• Third-party analytics: Aggregated, anonymised usage statistics from analytics tools that help us understand how players navigate the platform and improve the user experience.

jayan9 does not purchase personal data lists from third-party data brokers, and we do not collect data from your social media profiles without your explicit consent.

jayan9 processes your personal data only for specific, defined purposes. The table below summarises the primary purposes for which your data is used and the corresponding data categories involved:

• Account creation and management: To register your account, authenticate your identity at login, and maintain your account preferences and history;
• Identity verification (KYC): To comply with know-your-customer obligations, verify your age (18+ confirmation), and prevent fraudulent account creation;
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported crypto networks, and to maintain accurate transaction records;
• Service delivery: To provide access to betting markets, casino games, live dealer tables, crash games, and all other jayan9 products;
• Responsible gaming: To monitor gaming patterns, enforce deposit and loss limits you have set, and identify players who may be at risk of problem gambling;
• Anti-fraud and security: To detect, investigate, and prevent fraudulent transactions, collusion, money laundering, and other prohibited activity;
• Customer support: To respond to your enquiries, resolve disputes, and improve support quality through chat and email records;
• Marketing communications: To send you promotional offers, seasonal bonuses (e.g., BPL, Eid, Pohela Boishakh), and platform updates — only where you have opted in or where permitted by applicable law;
• Legal compliance: To meet our obligations under applicable laws, respond to lawful requests from authorities, and enforce our Terms & Conditions.

jayan9 will not use your personal data for any purpose that is materially different from those described above without first notifying you and, where required, obtaining your consent.

jayan9 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and jayan9 — including account registration, payment processing, and game delivery;
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age-verification requirements;
• Legitimate interests: Processing necessary for jayan9's legitimate business interests, such as fraud prevention, platform security, and product improvement — provided these interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing for purposes where you have given clear, informed consent, such as receiving marketing communications. You may withdraw your consent at any time by updating your account preferences or contacting our support team.

jayan9 does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist in operating the platform, including payment processors (bKash, Nagad, Rocket, Upay, crypto networks), identity verification providers, cloud hosting services, and analytics platforms. All such vendors are contractually required to process your data only as instructed by jayan9 and to apply appropriate security measures;
• Game providers: Where required to deliver specific games, limited technical data (session tokens, game round IDs) may be shared with licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. These providers do not receive your full identity or financial data;
• Legal and regulatory authorities: Where required by applicable law, court order, or lawful government request, jayan9 may disclose your data to the relevant authority. We will notify you of any such disclosure to the extent permitted by law;
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of jayan9's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections;
• Fraud prevention networks: Anonymised or pseudonymised fraud signals may be shared with industry-wide fraud prevention databases to protect the platform and its players.

jayan9 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, and analyse usage patterns. The cookies we use fall into the following categories:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. They cannot be disabled without impairing platform functionality;
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and display options, so you do not have to reconfigure them on every visit;
• Analytics cookies: Collect anonymised data about how players use the platform — pages visited, time spent, navigation paths — to help us identify areas for improvement. No personally identifiable information is shared with analytics providers;
• Security cookies: Detect and prevent fraudulent login attempts, bot activity, and other malicious behaviour.

You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies will prevent certain parts of the platform from functioning correctly. Most modern browsers provide options to block, delete, or be notified about cookies — please refer to your browser's help documentation for guidance.

jayan9 does not use third-party advertising cookies or cross-site tracking pixels for behavioural advertising purposes.

jayan9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in line with anti-money laundering record-keeping obligations;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming history: Retained for a minimum of three (3) years following account closure;
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless the matter relates to an ongoing dispute;
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.

When your data is no longer required, jayan9 will securely delete or anonymise it so that it can no longer be associated with you. In some cases, anonymised aggregate data (with no personally identifiable information) may be retained indefinitely for statistical purposes.

Our security measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your device and jayan9's servers is encrypted using Transport Layer Security (TLS), preventing interception by third parties;
• Password hashing: Account passwords are never stored in plain text. They are hashed using a strong cryptographic algorithm before storage;
• Access controls: Access to personal data within jayan9's systems is restricted on a strict need-to-know basis. Staff with access to sensitive data undergo regular security training;
• Firewalls and intrusion detection: Our platform infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection monitoring;
• Regular security audits: jayan9 conducts periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jayan9 will notify affected users without undue delay and take all reasonable steps to contain and remediate the breach.

You also play a role in keeping your data secure. Please use a strong, unique password for your jayan9 account, do not share your credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised activity on your account.

jayan9 respects your rights over your personal data. Depending on applicable law, you may have the following rights:

• Right of access: You may request a copy of the personal data jayan9 holds about you, along with information about how it is being processed;
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data held about you;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal obligation to retain certain records;
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed;
• Right to data portability: Where technically feasible and applicable, you may request a copy of your data in a structured, machine-readable format;
• Right to object: You may object to processing based on legitimate interests, or withdraw consent for marketing communications at any time;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please submit a written request to our support team at [email protected]. jayan9 will respond to all valid requests within a reasonable time frame and in any event within 30 days. We may need to verify your identity before processing your request.

The jayan9 platform is strictly intended for adults aged 18 years and above. jayan9 does not knowingly collect, process, or retain personal data from individuals under the age of 18. If you are under 18, you must not use the platform or submit any personal information to jayan9.

If jayan9 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have created an account on the jayan9 platform, please contact us immediately at [email protected] so that we may investigate and take appropriate action.

Parents and guardians are encouraged to make use of parental control software to prevent underage access to online gambling platforms. More information is available on our Responsible Gaming page.

The jayan9 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) or game studios (Pragmatic Play, Evolution Gaming, Spribe, etc.). While we take care to work only with reputable partners, jayan9 is not responsible for the privacy practices or content of any third-party website or service.

When you interact with a third-party service — for example, when completing a bKash or Nagad transaction — you are subject to that service's own privacy policy and terms of use. We encourage you to review the privacy policies of any third-party service you use in connection with jayan9.

jayan9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.

Your continued use of the jayan9 platform following any amendment constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we handle your data. If you do not agree with the updated Policy, you should cease using the platform and may request closure of your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jayan9 handles your personal data, please reach out to our team using the contact details below:

• Live Chat: Available 24/7 directly on the jayan9 platform — the fastest way to get a response
• Email: [email protected]
• Response Time: We aim to respond to all written privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6)

For data erasure requests, access requests, or concerns about how your data has been processed, please mark your email with the subject line "Privacy Request" to ensure it is routed to the appropriate team promptly.