At jayan9, protecting your personal data is a core commitment — not an afterthought. This Privacy Policy explains exactly what information we collect, how we use it, and the controls you hold over your own data.
jayan9 ("jayan9", "we", "us", "our") operates the online casino and sports betting platform accessible at jayan9.app. This Privacy Policy describes how jayan9 collects, processes, stores, and protects the personal data of individuals ("you", "User", "Player") who visit or use the platform, including when you register an account, make a deposit, place a bet, contact our support team, or otherwise interact with any of our services.
This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. Where this Privacy Policy uses terms defined in the Terms & Conditions, those definitions apply here unless stated otherwise.
jayan9 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only what is necessary to deliver our services safely and fairly, and we do not sell your data to third parties for commercial marketing purposes.
The categories of personal data that jayan9 may collect about you include, but are not limited to, the following:
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Yes — for KYC |
| Contact Data | Email address, mobile phone number, residential address | Yes — for account |
| Identity Documents | National ID (NID), passport, driving licence scan | Yes — before first withdrawal |
| Financial Data | bKash/Nagad/Rocket account numbers, crypto wallet addresses, transaction history | Yes — for payments |
| Account Data | Username, hashed password, account preferences, login history | Yes — for account |
| Gaming Data | Bet history, game sessions, wager amounts, win/loss records | Yes — for operations |
| Technical Data | IP address, device type, browser, operating system, session duration | Automatic |
| Communications Data | Live chat transcripts, support emails, feedback submissions | When you contact us |
| Marketing Data | Promotional preferences, bonus opt-ins, communication channel choices | Optional |
We do not collect any special category data (such as health, biometric, or religious information) unless strictly required by applicable law and only with your explicit consent.
jayan9 collects personal data through a variety of channels, depending on your interaction with the platform:
jayan9 does not purchase personal data lists from third-party data brokers, and we do not collect data from your social media profiles without your explicit consent.
jayan9 processes your personal data only for specific, defined purposes. The table below summarises the primary purposes for which your data is used and the corresponding data categories involved:
jayan9 will not use your personal data for any purpose that is materially different from those described above without first notifying you and, where required, obtaining your consent.
jayan9 processes your personal data on one or more of the following legal grounds:
jayan9 does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:
jayan9 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, and analyse usage patterns. The cookies we use fall into the following categories:
You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies will prevent certain parts of the platform from functioning correctly. Most modern browsers provide options to block, delete, or be notified about cookies — please refer to your browser's help documentation for guidance.
jayan9 does not use third-party advertising cookies or cross-site tracking pixels for behavioural advertising purposes.
jayan9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
When your data is no longer required, jayan9 will securely delete or anonymise it so that it can no longer be associated with you. In some cases, anonymised aggregate data (with no personally identifiable information) may be retained indefinitely for statistical purposes.
Our security measures include, but are not limited to:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jayan9 will notify affected users without undue delay and take all reasonable steps to contain and remediate the breach.
You also play a role in keeping your data secure. Please use a strong, unique password for your jayan9 account, do not share your credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised activity on your account.
jayan9 respects your rights over your personal data. Depending on applicable law, you may have the following rights:
To exercise any of these rights, please submit a written request to our support team at [email protected]. jayan9 will respond to all valid requests within a reasonable time frame and in any event within 30 days. We may need to verify your identity before processing your request.
The jayan9 platform is strictly intended for adults aged 18 years and above. jayan9 does not knowingly collect, process, or retain personal data from individuals under the age of 18. If you are under 18, you must not use the platform or submit any personal information to jayan9.
If jayan9 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have created an account on the jayan9 platform, please contact us immediately at [email protected] so that we may investigate and take appropriate action.
Parents and guardians are encouraged to make use of parental control software to prevent underage access to online gambling platforms. More information is available on our Responsible Gaming page.
The jayan9 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) or game studios (Pragmatic Play, Evolution Gaming, Spribe, etc.). While we take care to work only with reputable partners, jayan9 is not responsible for the privacy practices or content of any third-party website or service.
When you interact with a third-party service — for example, when completing a bKash or Nagad transaction — you are subject to that service's own privacy policy and terms of use. We encourage you to review the privacy policies of any third-party service you use in connection with jayan9.
jayan9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification.
Your continued use of the jayan9 platform following any amendment constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed about how we handle your data. If you do not agree with the updated Policy, you should cease using the platform and may request closure of your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jayan9 handles your personal data, please reach out to our team using the contact details below:
For data erasure requests, access requests, or concerns about how your data has been processed, please mark your email with the subject line "Privacy Request" to ensure it is routed to the appropriate team promptly.
Data Protection Principles
Every player on the jayan9 platform deserves to know their personal information is handled with care. Here is what that commitment looks like in practice.
Every byte of data exchanged between your device and jayan9's servers travels over a TLS-encrypted connection. Your login credentials, payment details, and personal data cannot be intercepted in transit.
jayan9 collects only the data it genuinely needs to deliver its services. We do not gather surplus information, and we do not repurpose your data for uses that fall outside the scope described in this Policy.
Your personal data is never sold to advertisers, data brokers, or any third party for their commercial gain. The only sharing that occurs is with operational partners who are contractually bound to handle your data securely.
Access, correct, export, or delete your personal data at any time by contacting our support team. Your rights over your own information are central to how jayan9 operates — not a secondary consideration.
In the unlikely event of a security incident, jayan9 has a defined breach response plan. Affected users are notified without undue delay, and all reasonable steps are taken to contain, investigate, and remediate the issue.
jayan9 does not hold onto your data indefinitely. Clear retention schedules govern how long each category of data is kept. Once the retention period expires, your data is securely deleted or anonymised.
Continue Exploring
Your data is in safe hands. Explore the full jayan9 experience — from live cricket betting to slots, crash games, and more.